Privacy Policy

1. Introduction

Welcome to Frenly. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

• Name, phone number, and email address
• Government-issued ID for verification purposes
• Voice recordings for profile verification
• Payment and banking information for payouts
• Profile information including bio, languages, and preferences

2.2 Usage Information

• Call logs and duration
• App usage patterns and preferences
• Device information and IP address
• Location data (if permitted)

3. How We Use Your Information

• To provide and maintain our services
• To verify your identity and ensure platform safety
• To process payments and manage your earnings
• To match you with users based on preferences
• To improve our services and user experience
• To send important updates and notifications
• To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Users: Limited profile information (name, bio, languages) is visible to users for matching purposes. Your phone number is never shared.
• Service Providers: We may share information with third-party service providers who assist in payment processing, analytics, and customer support.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt-out of marketing communications
• Withdraw consent for data processing

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal purposes.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: