Payment Gateway Compliance & Declaration
Official declaration regarding the use of Cashfree Payment Gateway on Frenly App
Official Declaration
This is a formal confirmation regarding the intended use of the Cashfree Payment Gateway on our App, "Frenly".
1. Intended Use Case
The Cashfree payment gateway is used for Wallet Recharges to facilitate paid consultations within the "Frenly" app. Frenly is a platform for Personal Consultation & Emotional Wellness.
- Users purchase credits specifically for strictly voice-call-based consultations with the platform's expert buddies for consultation and emotional wellness.
- Users can filter and select expert buddies by consultation categories such as Love Guidance, Career Help, Emotional Support, and other personal consultation needs.
- The service operates on a pay-per-minute model for real-time consultation conversations.
- All consultation services are digital and delivered instantly via in-app audio calls.
2. Nature of Products / Services
App Name: Frenly
Platform Description: Frenly is a platform for Personal Consultation & Emotional Wellness. The app is specifically designed to provide consultation services and emotional wellness support to users seeking guidance and help.
Core Service - Consultation & Emotional Wellness
Frenly connects individuals seeking consultation and emotional wellness support with verified expert buddies who are screened and onboarded to provide professional consultation services. The platform offers various categories of consultation including:
- Love Guidance & Relationship Consultation - Expert advice on relationships, dating, and love matters
- Career Help & Professional Guidance - Career counseling and professional development support
- Emotional Support & Mental Wellness - Support for emotional challenges and mental clarity
- Personal Consultation - General consultation on various personal life matters
Users can consult these expert buddies to discuss their problems, receive emotional help, and find clarity in a judgment-free environment. All consultations are focused on emotional wellness and personal consultation.
How Users Access Consultation Services
Users can easily find and connect with expert buddies by using the app's filter system:
- Select from various consultation categories such as Love Guidance, Career Help, Emotional Support, etc.
- Filter by language preference, availability status, and ratings
- Browse expert buddy profiles to find the right consultant for their needs
- Call any available expert buddy directly from the app
All services are digital and delivered instantly via in-app audio calls. The platform operates on a transparent pay-per-minute billing model, ensuring users only pay for the time they actually spend in consultation with expert buddies.
3. Content Moderation in the App
Frenly maintains a comprehensive content moderation system within our mobile app to ensure a safe, respectful, and professional environment for all users and buddies.
Active Monitoring & Moderation
Our team actively monitors all interactions and behavior within the app to ensure compliance with our community guidelines. We use a combination of automated systems and human review to detect and address any inappropriate behavior.
- Real-time monitoring of conversations and user interactions
- Proactive detection of abusive, harassing, or inappropriate content
- Regular review of user reports and complaints
- Continuous monitoring of buddy profiles and activity
Report Option & Action Process
Users and buddies have easy access to a report feature within the app. When someone reports abusive behavior or inappropriate content:
- Report Submission: Users can report any user or buddy directly from the app with just one click
- Team Review: Our moderation team immediately reviews all reports
- Investigation: We thoroughly investigate the reported behavior and review the evidence
- Action Taken: If the report is verified, the reported person is banned from the platform by our team
- Permanent Ban: Users found engaging in abusive behavior face permanent removal from the platform
Zero Tolerance for Abuse
We maintain a strict zero tolerance policy for any form of abusive behavior. This includes:
- Harassment, bullying, or threatening behavior
- Inappropriate or offensive content
- Spam or fraudulent activity
- Any behavior that violates our community guidelines
Anyone found engaging in such behavior is immediately banned by our moderation team.
Additional Safety Features
In addition to reporting, users have access to other safety tools:
- Block feature to prevent unwanted contact
- End call option available at any time during conversations
- Rating system to help maintain quality standards
- Profile verification badges for trusted buddies
4. Process Clarification
The following section clarifies the complete process of how Frenly operates, from user registration to service delivery and payment processing.
1User Registration & Account Setup
• Users download the Frenly app from Google Play Store or Apple App Store
• Registration requires phone number verification via OTP
• Users must be 18 years or older to use the platform
• Profile setup includes basic information and language preferences
2Wallet Recharge Process
• Users navigate to the Wallet section in the app
• Select the desired credit amount (coins) to purchase
• Payment is processed securely through Cashfree Payment Gateway
• Supported payment methods: Credit/Debit cards, UPI, Net Banking, Wallets
• Credits are instantly added to user's wallet upon successful payment
• All transactions are encrypted and PCI-DSS compliant
3Finding & Calling Expert Buddies for Consultation
• Users can browse and view all available expert buddies on the Frenly platform
• Users can call any expert buddy - there are no restrictions on which expert a user can contact for consultation
• Users can filter by consultation categories such as: Love Guidance, Career Help, Emotional Support, and other personal consultation needs
• Additional filter options include: Language, Availability Status, Ratings, and Specialization
• Each expert buddy profile shows: Bio, Languages, Consultation Categories, Ratings, Availability, Pricing per minute
• Users can view expert buddy profiles and reviews before initiating a consultation call
• Users select the expert buddy that matches their consultation need (e.g., love guidance, career help) and call directly
4Initiating a Consultation Call
• User selects a listener and initiates a voice call
• Call connects instantly via secure in-app audio calling technology
• Pay-per-minute billing starts automatically when the call connects
• Credits are deducted from user's wallet in real-time based on call duration
• Users can see their remaining credits and call duration during the conversation
5During the Call
• Real-time AI monitoring ensures compliance with community guidelines
• Users can end the call at any time
• Safety features available: Block, Report, End Call
• Call quality is maintained through secure, encrypted connections
• All conversations are private and confidential
6Post-Call Process
• After call ends, users can rate the listener and provide feedback
• Final billing amount is calculated and deducted from wallet
• Users receive a call summary and receipt
• If any issues arise, users can report the listener or request support
• Users can recharge their wallet anytime to continue using the service
7For Expert Buddies: Onboarding & Providing Consultation Services
• Expert buddies complete verification and onboarding process on Frenly
• Training on platform guidelines and professional consultation conduct
• Expert buddies set their consultation categories (Love Guidance, Career Help, Emotional Support, etc.)
• Expert buddies set their availability status and pricing per minute
• All expert buddies are available for users to call - users can contact any expert buddy on the platform for consultation
• Expert buddies provide consultation and emotional wellness services to users
• Earnings are calculated based on call duration and user ratings
• Weekly payouts to verified expert buddy accounts
8For Normal Users: Using Frenly for Consultation & Emotional Wellness
• Download and install the Frenly app from App Store or Google Play
• Register with phone number and complete profile setup
• Recharge wallet with credits to start using the consultation service
• Browse all available expert buddies on the platform
• Use filters to find the right expert - Select consultation categories like Love Guidance, Career Help, Emotional Support, or other personal consultation needs
• Call any expert buddy you want for consultation - there are no restrictions
• Connect with expert buddies for personal consultation and emotional wellness support
• During consultation calls, you can report any abusive behavior using the report option
• Rate and review expert buddies after calls to help maintain quality
• Block or end calls at any time if you feel uncomfortable
5. Platform Commitment
Frenly is committed to:
- Maintaining a safe and respectful environment for all users and buddies
- Active content moderation and monitoring of all interactions
- Immediate action on reports of abusive behavior
- Protecting user privacy and data security
- Providing transparent and fair service delivery
Important: Frenly is a legitimate service-based platform for Personal Consultation & Emotional Wellness. The platform provides professional consultation services through expert buddies, including Love Guidance, Career Help, Emotional Support, and other personal consultation needs. We do NOT facilitate dating, matchmaking, adult content, gambling, or any prohibited services. All interactions are focused on consultation and emotional wellness.
6. Contact Information
For any queries regarding this declaration or payment gateway compliance, please contact:
Email: care@cashfree.com
Platform: Frenly
App Name: Frenly - Personal Consultation & Emotional Wellness
Platform Purpose: Consultation and Emotional Wellness services through expert buddies, including Love Guidance, Career Help, and Emotional Support